Last updated: August 11, 2026

This Shipping Policy describes how BIOPHILIA processes and ships orders placed through biophilianutrition.com. For assistance, contact info@biophilianutrition.com.

Order Processing

Orders are processed within 1–3 business days and fulfilled from California. Processing time does not include carrier transit time.

Additional processing time may be required during holidays, promotions, product launches, periods of high order volume, or when order information requires clarification.

Shipping Destinations

At launch, BIOPHILIA ships to eligible addresses within the United States and Washington, D.C., including Alaska and Hawaii.

We do not currently ship to U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.

Shipping Methods

Standard and expedited shipping options may be available at checkout. Available methods and charges depend on the order, destination, and shipping service.

Expedited shipping affects transit time after processing and does not shorten BIOPHILIA’s 1–3-business-day processing period unless expressly stated.

Free Standard Shipping

Eligible merchandise orders of $50 or more after discounts and before taxes qualify for free standard shipping. Expedited shipping is excluded from this offer.

Estimated Delivery

Delivery dates and transit times displayed at checkout or in shipping notifications are estimates, not guarantees.

Estimated delivery timing begins after processing and transfer to the carrier. Weather, holidays, carrier operations, transportation interruptions, high shipping volume, and other circumstances outside BIOPHILIA’s control may affect delivery.

Tracking

Tracking information is provided when the selected shipping service includes tracking. Tracking may take time to update after a shipping notification is issued.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact info@biophilianutrition.com as soon as possible. BIOPHILIA cannot guarantee that an address can be corrected after an order enters processing or is transferred to the carrier.

If a package is returned because of an incorrect or incomplete address, the customer may be required to pay the actual reshipping charges.

Carrier Delays and Potentially Lost Shipments

Carrier delays may occur after an order leaves BIOPHILIA’s fulfillment location.

If tracking has not updated for 7 calendar days beyond the expected delivery window, contact info@biophilianutrition.com with your order number and tracking information. BIOPHILIA will investigate the shipment with the carrier.