Frequently Asked Questions
Product Information
Where can I find suggested use and serving information?
Suggested use and serving information can be found on each product page and on the product label. Always follow the directions for your specific product.
How should I store my products?
All our products should be stored in a cool, dry place and kept out of direct sunlight. Always remember to seal the lid between use.
How long do products stay fresh?
All our products are made in small batches for maximum freshness and to preserve the integrity of the ingredients. Each product has a "best by" date indicated on its product page and label.
Can I mix your products together?
Absolutely. Our products were made to work in synergy together. Looking for new ways to incorporate our products in your life? Explore our blog In Our Nature for more inspiration.
Where can I find ingredient and allergen information?
Ingredient and allergen information can be found on each product page and on the product label. If you have a question about a specific ingredient or allergen, please contact us.
I have a question that isn't covered here. Where can I go for more information?
Still have questions? Our customer service team is more than happy to assist you! Contact us here.
Orders & Shipping
What is the current lead time for orders?
While most orders are shipped within our normal 1-3 business days, some orders may take longer than usual to process.Please allow extra time for tracking updates and final delivery.
Thank you for your understanding. We appreciate your patience during this time.
Where Do You Ship?
BIOPHILIA currently ships to eligible addresses within the United States and Washington, D.C., including Alaska and Hawaii.
We do not currently ship to U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.
Do You Ship To P.O. Boxes?
No, we currently do not ship to PO Boxes at this time.
Do You Offer Free Shipping?
Eligible merchandise orders of $50 or more after discounts and before taxes qualify for free standard shipping within our available shipping area.
Expedited shipping is excluded from the free-standard-shipping offer.
What Carriers Do You Use?
BIOPHILIA currently ships U.S. orders primarily through USPS.
Shipping carriers and services may vary based on the order, destination, and our fulfillment needs. Available shipping options are shown at checkout, and tracking information will be provided when available.
Do You Offer Express Shipping?
Standard and expedited shipping options may be available at checkout. Available methods and charges depend on the order, destination, and shipping service.
Expedited shipping affects carrier transit time after processing and does not shorten BIOPHILIA’s 1–3-business-day processing period unless expressly stated.
