BIOPHILIA Privacy Policy

Last updated: October 28, 2026

1. Introduction

BIOPHILIA (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit biophilianutrition.com, purchase our products, communicate with us, subscribe to marketing, or use our website and related services.

2. Personal Information We Collect

Depending on how you interact with BIOPHILIA, we may collect the following information:

• Contact information: Name, email address, telephone number, billing address, and shipping address.
• Order information: Products purchased, order history, transaction details, shipping information, and customer-service records.
• Payment information: Payment details processed securely through our payment service providers. BIOPHILIA does not directly store complete payment-card numbers.
• Account information: Information associated with your customer account, if applicable.
• Communications: Information you provide when contacting us, subscribing to marketing, or requesting customer support.
• Device and usage information: IP address, browser and device details, pages visited, website interactions, and approximate location derived from your IP address.
• Cookies and tracking technologies: Information collected through cookies, pixels, and similar technologies.
• Other information: Information you voluntarily provide to BIOPHILIA.

3. How We Use Personal Information

BIOPHILIA may use personal information to:

• Operate, maintain, secure, and improve our website and online store.
• Process payments, fulfill orders, arrange shipping, and provide order updates.
• Create and manage customer accounts.
• Respond to inquiries, provide customer support, and resolve order-related issues.
• Send marketing communications and manage subscriptions, where permitted by applicable law.
• Personalize website experiences, communications, and marketing.
• Analyze website traffic, customer interactions, and advertising performance.
• Detect and prevent fraud, unauthorized activity, and security threats.
• Comply with legal obligations, enforce our policies, and protect our rights.
• Carry out other purposes disclosed at the time information is collected.

4. Shopify

BIOPHILIA uses Shopify to operate our online store, including website hosting, checkout, payment processing, security, and related ecommerce services.

Shopify may collect and process personal information in connection with these services in accordance with its privacy practices. For more information, please review Shopify’s Consumer Privacy Policy.

5. Orders, Payments, and Fulfillment

When you place an order with BIOPHILIA, we use your personal and transaction information to process payments, fulfill purchases, arrange shipping, provide order updates, and respond to related inquiries.

Payment information is processed through Shopify and our authorized payment service providers in accordance with their respective privacy practices.

We may share necessary order and delivery information with shipping carriers, fulfillment partners, payment processors, fraud-prevention providers, and other service providers involved in completing transactions and supporting our business operations.

6. Customer Service

When you contact BIOPHILIA, we may collect and use your contact information, order details, and the contents of your communication to respond to inquiries, investigate or resolve issues, provide customer support, and maintain records of our correspondence.

7. Email Marketing

BIOPHILIA uses Klaviyo to manage email marketing, subscription forms, and related website features.

We may collect and process email addresses, subscription preferences, website interactions, and email engagement information to deliver, personalize, and evaluate our marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

8. Cookies and Similar Technologies

BIOPHILIA and our service providers, including Shopify, Klaviyo, and Pinterest, may use cookies, pixels, and similar technologies to operate our website, improve functionality, analyze visitor activity, and support marketing and advertising.

These technologies may collect information about your device, browsing activity, website interactions, and preferences.

You can manage cookies through your browser settings and, where applicable, through the privacy choices available on our website. Certain cookies are necessary for essential website functions.

9. Pinterest Advertising and Measurement

BIOPHILIA uses Pinterest tracking technologies to measure advertising performance, understand website interactions, and support marketing activities.

Pinterest may collect information about visits to our website and interactions with products or pages in accordance with its Privacy Policy.

Certain advertising-related data disclosures may be classified as “selling” or “sharing” personal information under applicable privacy laws. Eligible visitors may exercise their opt-out rights through the Your privacy choices link in our website footer.

10. How We Disclose Personal Information

BIOPHILIA may share personal information with:

• Ecommerce and payment providers: Shopify and authorized payment processors.
• Shipping and fulfillment partners: Carriers and service providers responsible for processing and delivering orders.
• Marketing and advertising providers: Klaviyo, Pinterest, and other providers supporting marketing, analytics, and advertising activities.
• Business service providers: Companies assisting with website operations, security, fraud prevention, technical support, and professional services.
• Legal and regulatory authorities: When necessary to comply with legal obligations, respond to lawful requests, protect rights, or enforce our policies.
• Business transaction parties: In connection with a merger, acquisition, financing, restructuring, or sale of business assets.

We may also disclose personal information with your consent or at your direction.

11. Advertising and State Privacy Characterizations

BIOPHILIA may use advertising and measurement technologies that involve sharing certain personal information with advertising partners.

Under applicable state privacy laws, some of these activities may be classified as a “sale,” “sharing,” or “targeted advertising,” even when no monetary payment is exchanged.

Where applicable, eligible visitors may opt out through the Your privacy choices link in our website footer or other legally recognized opt-out methods.

12. Data Retention

BIOPHILIA retains personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, comply with legal obligations, prevent fraud, and resolve disputes.

Retention periods may vary depending on the type of information, its intended use, and applicable legal requirements.

Certain information may be retained after a customer account is closed when necessary for legitimate business or legal purposes.

13. Security

BIOPHILIA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

While we take reasonable measures to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

14. Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of your personal information.
• Request a copy of certain personal information.
• Opt out of certain advertising-related data sharing.
• Withdraw consent where applicable.
• Exercise other privacy rights provided by applicable law.

To submit a privacy request, contact us at info@biophilianutrition.com. Eligible visitors may also use the Your privacy choices link in our website footer to manage applicable privacy preferences.

We may need to verify your identity before processing certain requests.

15. United States Operations

BIOPHILIA is based in the United States and currently serves customers within the United States.

Personal information may be processed and stored in the United States or other locations where our service providers operate, in accordance with applicable privacy laws.

16. Children’s Privacy

The BIOPHILIA website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it in accordance with applicable law.

17. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by BIOPHILIA.

BIOPHILIA is not responsible for the privacy practices, content, or security of these independent websites or services. Their collection and use of personal information are governed by their respective privacy policies.

18. Changes to This Privacy Policy

BIOPHILIA reserves the right to update or modify this Privacy Policy at any time.

Any changes will be reflected in the updated policy posted on our website, along with the revised date. We will provide additional notice when required by applicable law.

19. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

BIOPHILIA

Email: info@biophilianutrition.com